Help & Support
Stuck? Most things people ask about, answered below β or contact us directly and a human will get back to you.
Contact support
Questions, problems, account requests β email hello@whimate.com and we'll reply within 1β2 days. Signed in? You can also send feedback in-app.
For urgent safety concerns about a meetup, use the report tools in the app β reports are reviewed with priority.
How do I post something?
Tap the orange Bored? Whim it button at the top of the feed. Pick a starter template or write from scratch. You need location turned on (WhiMate runs on real proximity β joining needs it too) and an Instagram handle on your profile (we use it as the trust signal for whoever responds).
What's the difference between Specific and Open posts?
Specific= you have an activity in mind (βramen at Mensho 8pmβ). People can accept directly or counter-propose.
Open= you're bored, anything goes. People send you suggestions and you pick one.
How do group hangouts work?
When you create a post, pick βSmall groupβ or βLarge groupβ under Group size, then set a capacity (e.g. 5 spots). Others tap βI'm in / Maybe / Noβ. Once you hit capacity, the hangout locks and a group chat opens for everyone in.
Do my messages stick around?
No β they clear automatically 24 hours after sending. WhiMateis for coordinating a meet-up, not building a chat history. If you need to exchange contact info, do it in the thread; you'll have it before messages disappear.
How does the trust ring work?
Your score (0-100) adds up from: Instagram present, vouches from people you've met, show-up streak, and show-up rate. Higher = more people will respond to your posts. Visible to anyone who matches with you.
Someone's being a creep
Open their post or your thread β tap the 3-dot menu β Report. A moderator will review. You can also Block β their posts and messages disappear from your view immediately.
How do I delete my account?
/profile/edit β scroll to Danger zone. Type your name to confirm. Deletes your profile, posts, matches, messages β everything. Can't be undone.
What are safe-meet spots?
Public-venue archetypes we've curated as good first-meet spots β cafΓ©s, bookstores, farmer's markets, etc. Easy to bail from, plenty of people around. Browse them at /spots.
Found a bug, or have an idea?
Tell us right from the app β send feedback. We're newly launched and read every single message.
How do I delete my account?
Go to You β Edit profile β Delete account. Deletion is immediate and permanent: your profile, posts, chats, photos and location data are removed. You can also email hello@whimate.com from your account address and we'll do it for you.
Still need help
Send feedback, or email hello@whimate.com.
